Privacy Statement

At Baloobet we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use and store it, who we may share it with, and the choices available to you. It covers account registration, payments, gameplay, verification and website use.

Types of data we collect

We collect several categories of information to operate the online casino and sportsbook, manage accounts, process payments and meet legal obligations.

Personal data

This includes name, date of birth, email address, phone number, postal address and any identity documents you provide for verification - for example a passport, driver’s licence or utility bill. We also collect payment details you provide, such as card data, Interac or other local payment identifiers, e-wallet details and cryptocurrency wallet addresses when you choose crypto transactions.

Technical data

We record device and connection information such as IP address, browser type, operating system, device identifiers, screen resolution and language settings. We also use cookies and similar technologies to remember your preferences, support secure login and improve site performance.

Transactional and activity data

We keep records of your deposits, bets, game history, bonus activity, wins and withdrawals, plus any support interactions and communications. Game session logs and account activity help us detect fraud, apply fair-play checks and provide customer support.

How we use your information

Your information is used to create and administer your account, process payments and withdrawals, perform KYC and anti-fraud checks, comply with legal requirements, provide customer support and send service communications about your account. We also use aggregated data for business analytics and to improve our services.

Data protection practices

We use technical and organisational measures to protect your information, including encryption in transit, access controls and secure storage. Access to personal data is limited to employees and service providers who need it to perform their tasks. While we follow industry-standard security practices, no system is completely secure and we encourage you to choose a strong password and protect your account credentials.

Cookies and tracking technologies

We use cookies, web beacons and local storage to enable core site functions, remember settings and analyse site usage. Some cookies are essential for security and payment processing, while others support analytics and personalised content. You can manage cookie preferences through your browser or our cookie settings panel, though disabling some cookies may affect site functionality.

Information sharing and third parties

We may share personal data with third-party service providers such as payment processors, identity verification and anti-fraud services, hosting and analytics providers, and game suppliers when necessary to deliver our services. We may also disclose data where required by law or to protect our rights. We do not sell your personal information to third parties for marketing.

User rights - access, correction and deletion

You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information and request deletion where applicable. To make a request, contact us at [email protected]. We may require proof of identity before fulfilling requests to protect your account and privacy. Certain data may need to be retained for legal or operational reasons and cannot be deleted immediately.

Updates to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and, where appropriate, notify you via your registered contact method. Continued use of the service after changes indicates acceptance of the updated policy.